Each claim handled with fine print contributes to an overall culture of distrust towards the insurance industry. Each claim you handle with integrity and transparency builds your value as an adjuster, the value of the carrier you’re handling claims for, and ultimately builds up the entire reputation of the industry.

…many CAT adjusters fail not from lack of “technical” skill (such as construction knowledge) but for lack of an ability to communicate effectively. I learned quickly that he was right on the mark; management of expectations and the development of trust is essential to claims success in more ways than one.

It takes tremendous “emotional labor” to get crystal clear on what you really want. Few really know what they want. Developing a worthwhile definite purpose is among the most rewarding – and difficult – processes there is. Actually, it’s almost everything.

Here’s the skinny re. getting the North Carolina License; reciprocity, rules, procedures, how to get licensed, etc…

The point is, these things that I could have done — but didn’t — were an important reminder to me. An idea is just an idea. An intention is just an intention. A decision is just a decision. Until it’s followed by sustained, focused action. And this is the hard part. Ideas are a dime-a-dozen; we all have tons of them. But “doers’, on the other hand, those willing to take ideas run them to the finish line, are a rare breed. To these doers go the spoils.

Bottom line; we recommend that you hold a license in their state of residence and other limited strategic states, depending on your claims company requirements, your state of residence and your aspirations in the claims industry. If your state of residence does not license adjusters, we recommend obtaining significant, strategic state licenses, such as high-weather activity states (TX, FL, GA) and state with fewer adjusters, such as New York.

In the adjusting world, doing common things with uncommon attention and effort is an investment. It’s an investment in yourself, and an investment in your career. The uncommon adjusters I mentioned above will never lack for work, and guaranteed they command pay commensurate to their value. The message I’m trying to pass on in this blog post is that you can do this too. Coach Dungy points out that it’s a choice. We make a choice when we do the minimum, and we make a choice when we’re excellent.